Our mission statement to all our clients and potential clients is one
of partnership:
“A way of working which is based upon mutual trust,
a recognition that working together achieves better results than a confrontational;
strictly contractual relationship.”
“Partnering” includes:
- Identifying and working towards shared goals, engendering
a spirit of co-operation and a sense of mutual benefit;
- Taking a consultative approach toward contractual requirements
to ensure total understanding of every detail;
- Remove all misunderstandings and misconceptions in
a mutually agreeable and favourable environment;
- Freely communicating, seeking swift resolution of issues and
thereby confirming long term satisfaction at outcome of resolutions.
RKA have used this culture with all our clients and found it engendered
good relationships.
A number of our clients have been with RKA in excess of 20 years and appreciate
our method of operating. They appreciate the fact that the owners regularly
keep in touch with them.